Outbound Call Centre And Its Metrics
A call centre may handle either outbound or inbound calls exclusively, or even both together. And the metrics for these two types are different and hence success rate is also…
Day: December 24, 2020
Online Defamation On Social Media: How You Can Deal With It
The internet offers the freedom to share your views and opinions through online reviews and social media. With this, the risk of defamatory statements against individuals and businesses is at…